Frequently asked questions
Your cat will cope so much better if you are able to expend some of its nervous energy. It is not essential but we would love it if you could play with your cat before you arrive. If your cat has any health issues, please let us know before the groom as we would like to schedule a little more time to take extra care of them.
We recommend every 4-6 weeks at least! Feel free to consult our friendly groomers for advice on the frequency that is most suitable for your cat.
On average, it may take as little as 30 minutes and as long as 1 to 4 hours to groom a cat depending on the service requested. The grooming time depends on the cat’s type, size, coat, health, attitude, and previous grooming condition.
Unfortunately, we cannot have you stay with your cat during grooming. We will call or text as soon as the cat is finished.
No, we do not sedate cats. In reality, very few cats need any sort of sedative to be groomed. On occasion there is a cat that we feel would be best served by receiving medication, we will refer you to your veterinarian who can prescribe something appropriate for you to administer prior to the next grooming appointment.
Kittens (4 months and older) must have completed their full series of vaccinations before being allowed to stay at Katana Cat Care. Senior cats are welcome. We will assess the cats based on health and history.
We strive our best to help each and every cat that comes through our door. We can and have successfully groomed cats with behavioral challenges. As each cat is uniquely different, please reach out to us to discuss your concerns so we can better assess the situation.
We reserve the right to stop any grooming procedures if we feel it is more than what the cat can handle in order to preserve their mental wellbeing.
Kindly note that there may be a service fee of MYR 20 if we require additional manpower and/or time to complete the grooming service for your cat.
You may reschedule or cancel your appointment at any time. We do ask for 24 hours notice, but understand when same-day cancellations happen. Call us to reschedule, we are here to help!
As long as your cat can fit through the door we will groom them. However, please take note that extra charges apply for cats above 4 kg starting from MYR 5 up to MYR 10.